Ebrahim Hossain
IT Support & Customer Service Specialist
Shukrabad, 1207, Dhaka, BD.About
Aspiring System Engineer with a strong academic foundation in Computer Science & Engineering and practical experience in IT support, network configuration, and system monitoring. Leveraging 3+ years in customer care, adept at problem-solving and efficient process management, eager to apply technical expertise to enhance system reliability and contribute to organizational objectives.
Work
Digilab Medical Services Ltd.
|Customer Care Officer
Mirpur-10, Dhaka, Bangladesh
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Summary
Managed patient relations and administrative operations for a medical services provider, ensuring efficient service delivery and comprehensive support.
Highlights
Streamlined patient appointment scheduling and comprehensive record management, enhancing operational efficiency and patient satisfaction for an average of 50+ daily patients.
Managed high-volume multi-line phone systems and in-person inquiries, efficiently directing calls and resolving patient concerns, improving service delivery by 20%.
Accurately processed diverse patient payments, transcribed physician notes, and prepared critical documentation (bills, specimen labels), ensuring 100% data integrity and operational readiness.
Optimized office supply inventory and procurement processes, reducing stockouts by 15% and ensuring continuous availability of essential resources.
Provided essential IT support functions, including software installation, network printer setup, and troubleshooting, contributing to seamless daily operations.
Education
Institute of Science, Trade & Technology (ISTT) (Under Of National University)
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Bachelor of Science
Computer Science & Engineering
Shariatpur Technical School & Collage
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Higher Secondary School Certificate (H.S.C)
General Electronics
Grade: 3.83 Out of 5
Shariatpur Technical School & Collage
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Secondary School Certificate (S.S.C)
General Electronics
Grade: 3.79 Out of 5
Languages
Bengali
Native
English
Proficient
Skills
Customer & Operational Skills
Customer Support & Call Handling, Complaint Resolution & Problem Solving, CRM & Record Management, Appointment Scheduling & Coordination, Multitasking in High-Volume Environments, Vendor & Client Communication.
Technical Skills
Local Desk & Overall client support, Software Installation & Performance Tuning (Windows), Computer Windows Setup, New Software Installation, Network Printer Sharing & Setup, Laser Printer & Color Printer Troubleshooting, Attendance Machine Maintenance, System & Application Monitoring, Database Monitoring, Website & Social Media Maintenance, Internet Connectivity Sharing & Configuration, Wi-Fi Router Configuration & Networking, Remote Network Maintenance (Real IP, TeamViewer, Any Desk & VNC, Radmin Viewer), Online Data Upload & Edit, Computer Hardware & Software Maintenance.
References
Firoz Al Mamun
Deputy General Manager (HR & Admin), Digilab Medical Services Ltd. Mob. 01678092745 E-mail: feroz004@digilab.com.bd